Shipping Policy

Last Updated: October 2025

At Swimvanta, we aim to deliver your swimwear and accessories quickly, safely, and efficiently. Please review our detailed shipping terms below before placing your order.

1. Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is processed, you will receive an email confirmation with your tracking details.

  • Please double-check your shipping address at checkout — we are not responsible for orders shipped to incorrect addresses.

2. Shipping Locations

We currently ship to:

  • Canada

  • United States

  • Selected international destinations

If your location is not listed, please contact us at info@swimvanta.shop to confirm availability.

3. Shipping Rates & Delivery Times

Shipping TypeEstimated Delivery TimeCost
Standard Shipping (Canada)4–7 business daysCalculated at checkout
Express Shipping (Canada)2–4 business daysCalculated at checkout
USA Shipping5–10 business daysCalculated at checkout
International Shipping7–15 business daysCalculated at checkout

Delivery times are estimates and may vary depending on location, weather, customs, or courier delays.

4. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your shipment directly through the courier’s website.

  • Please allow up to 24 hours for tracking updates to appear.

5. Customs, Duties, and Taxes

For international orders:

  • Customers are responsible for any customs fees, import duties, or local taxes that may apply.

  • Swimvanta is not liable for delays or additional charges caused by customs processes.

6. Lost or Delayed Shipments

If your order is significantly delayed or lost in transit:

  • Contact our support team at info@swimvanta.shop with your order number.

  • We will investigate the issue with the shipping carrier and assist in locating or replacing your package.

7. Wrong Address or Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address:

  • The customer will be responsible for reshipment costs.

  • Refunds for such cases (if applicable) will exclude original shipping charges.

8. Order Changes or Cancellations

  • Once an order is shipped, it cannot be changed or canceled.

  • Please contact us immediately after placing your order if you wish to make modifications.

9. Damaged Items During Transit

If your package arrives damaged:

  • Do not discard the packaging or item.

  • Contact us within 48 hours of delivery with photos of the damage at info@swimvanta.shop.

  • We will arrange a replacement or refund as appropriate.

10. Contact Us

For any shipping-related queries, please contact:

📧 info@swimvanta.shop
📞 450 888 8969
🏢 2340 Place Neptune, Brossard, QC J4Y 1R4