Payment Policy

Effective Date: October 2025

Thank you for shopping at Swimvanta!
This Payment Policy explains how payments are processed for purchases made through our website www.swimvanta.shop. By placing an order, you agree to the terms outlined below.

1. Accepted Payment Methods

We aim to make your shopping experience convenient and secure. Swimvanta currently accepts the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay / Google Pay (where available)

  • Shop Pay and other secure checkout options

All payments must be completed before your order is processed and shipped.

2. Currency

  • All prices on our website are listed in Canadian Dollars (CAD) unless otherwise stated.

  • Currency conversion fees (for international customers) are determined by your bank or payment provider and are not covered by Swimvanta.

3. Payment Authorization

  • When placing an order, you authorize Swimvanta to charge your selected payment method for the total amount of your purchase, including applicable taxes and shipping fees.

  • Payments are processed immediately upon order confirmation.

  • If your payment cannot be verified or authorized, your order may be delayed or canceled.

4. Taxes and Duties

  • All applicable sales taxes will be calculated and displayed at checkout based on your shipping address.

  • For international orders, customs duties, import taxes, or additional fees may apply. These charges are the customer’s responsibility and are not included in the product price or shipping fee.

5. Payment Security

Your security is our top priority.

  • All transactions on www.swimvanta.shop are encrypted using SSL (Secure Socket Layer) technology to protect your payment information.

  • We do not store or have access to your full credit card details — all payments are processed through trusted third-party payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements.

6. Order Confirmation

Once your payment is successfully processed:

  • You will receive an email confirmation with your order number, purchase details, and payment summary.

  • If you do not receive a confirmation email within 24 hours, please check your spam folder or contact info@swimvanta.shop.

7. Payment Issues and Declined Transactions

If your payment is declined:

  • Please check your billing information, available funds, and contact your bank or payment provider.

  • Swimvanta is not responsible for any bank fees or transaction charges resulting from declined payments.

8. Cancellations and Refunds

  • Orders can be canceled within 1 hour of purchase by contacting our customer service team.

  • Refunds (if applicable) are issued based on our Refund Policy and will be credited back to the original payment method used at checkout.

  • Please allow 3–7 business days for refunds to appear in your account, depending on your bank or payment provider.

9. Fraud Prevention

To protect against unauthorized transactions:

  • Swimvanta reserves the right to verify orders and request additional identification before processing payment.

  • Any suspicious or fraudulent activity may result in order cancellation and notification to relevant authorities.

10. Contact Us

If you experience any issues or have questions about payments, please reach out to us at:

📧 info@swimvanta.shop
📞 450 888 8969
🏢 2340 Place Neptune, Brossard, QC J4Y 1R4